Shipping Policy

Last Updated: 4/1/2025

1. Order Processing Time

At AMPD, we strive to process all orders within 1-2 business days. Orders are not processed or shipped on weekends or holidays. Please note that processing time is separate from shipping time, and delays may occur during high-volume periods.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping (Domestic): Delivery within 3-5 business days after order processing.

  • Expedited Shipping (Domestic): Delivery within 1-2 business days after order processing.​

  • Standard International Shipping: Delivery times vary by destination but typically range from 7-21 business days after order processing.​

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.​

3. Shipping Rates

Shipping charges are calculated based on the shipping method selected, the destination of the order, and the total weight of the items purchased. Shipping costs will be displayed at checkout before you complete your purchase.​

4. International Shipping

We are pleased to offer international shipping to select countries. Please be aware that international shipments may be subject to additional fees, duties, taxes, or customs charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend contacting your local customs office for more information on potential charges.​

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status and estimated delivery date of your shipment.​

6. Shipping Restrictions

At this time, we are unable to ship to P.O. boxes or APO/FPO addresses. We apologize for any inconvenience this may cause.​

7. Delayed or Lost Orders

While we make every effort to ensure timely delivery, there may be occasions when orders are delayed or lost due to circumstances beyond our control. If your order has not arrived within the estimated delivery time, please contact our customer support team at cs@liveampd.com for assistance.​

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices.​

9. Contact Information

For any questions or concerns regarding this Shipping Policy or your order, please contact us at:

AMPD
1229 E Algonquin Road, Suite G
Arlington Heights, Illinois, 60005
Email: sales@liveampd.com, cs@liveampd.com
Phone: 413-438-2673

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